A Career in Business Services
Business services are activities that support a company but do not produce or deliver a tangible product. Examples of business services include information technology, shipping, procurement and finance. Companies that don’t have the resources to provide these services themselves may outsource them to another organization.
The primary characteristics of business services are intangibility, inseparability and involvement. Intangible services cannot be stocked like goods for future use and can only be delivered as they are needed. They often involve customer participation and interaction, and the quality of a service is determined by its ability to meet customers’ expectations. Inseparability is also a key characteristic, as services are consumed and produced simultaneously.
While they are important to a business, consumers often view business services as extras rather than necessities. This is particularly true during tough economic times when people may reduce their spending on nonessential products and services in order to save money.
A career in business services can be exciting and rewarding, especially if you have the right set of skills. However, it’s important to evaluate whether this type of job is a good fit for you. The demands of the job can be intense and stress-filled, so you must have a strong work ethic to succeed in this type of role.
To learn more about a career in business services, check out Break Free Academy’s extensive collection of free virtual courses. These courses can help you get a better understanding of the day-to-day duties that are required of a business service professional, such as writing reports and providing customer support.